Providing BOT (chatbot or virtual assistant) support for a website involves a well-defined process to enhance user experience, answer queries, and automate tasks. So, how is it done?
Brand Development
Art Direction
Marketing Strategy
Mobile App Design
Content Management
System & Guides
Graphic Design
Brand Development
Working collaboratively with brands and agencies worldwide. Designing and developing websites and applications with a focus on interaction, motion and visual experience.
Define Objectives: Determine the specific goals and objectives of implementing BOT support, such as improving customer service, reducing workload, or increasing engagement.
User Segmentation: Identify the target audience and their needs to tailor the BOT’s capabilities accordingly.
BOT Type: Decide whether to use a rule-based chatbot, AI-driven virtual assistant, or a combination of both, based on your objectives.
Bot Design: Design the BOT’s user interface, conversation flow, and appearance to align with the website’s branding and user experience.
Functionality Testing: Conduct thorough testing to ensure that the BOT responds accurately to user inputs and provides relevant information.
Performance Testing: Assess the BOT’s performance under various loads to ensure it can handle concurrent users.
Go-Live: Deploy the BOT to the live website and make it accessible to users.
Monitoring: Monitor the BOT’s performance and user interactions to identify issues or improvements needed.